Terms and Conditions

TELEPHONY  SERVICE  ORDER FORM

 

1.

2.

2.1

 

 

 

2.2

 

2.3

 

 

 

2.4

 

3.

3.1

 

 

 

 

3.2

 

 

4

4.1

 

4.2

 

4.3

4.4

 

 

 

 

4.2

 

4.6

 

INTERPRETATION

In these  Term s and Conditions  the following  expressions  will  have the follow ing   meanings unless  inconsistent  w ith  the context:

“Contract”  any contract  betw een Hosted Telco  and the Custom er  for the supply  of  the Services  form ed in  acc ordance  w ith  these  Term s and Conditions   and the Supply  and M aintenanc e Term s and Conditions   annexed  here  to

“Custom er” the purchaser  of  the Services  nam ed in section  (1)  of  the Order  Form  overleaf

“Hosted Telco  “ Hosted Telco

“Order”  any order  placed  by the Custom er  w ith  Hosted Telco  for the supply  of  the services  form ed in acc ordanc e w ith  Condition  2

“Order  Form ”  the Order  Form  overleaf

“Services”  any service  w hich  Hosted Telco  is to provide  to the Custom er  (including   any of them or  any part  of them) under  a Contract  and detailed  on the Order  Form  overleaf “Supply and  Mainte nanc e Term s  and Conditions” the Supply  and Maintenance  Term s  and Conditions   annexed  to these  Term s and Conditions

“Service  Point”  the place  at w hich  the Services  are to be per form ed as  specified  on the Order

Form  overleaf

“Term s and Conditions” the standard  Order  Form  Term s and Conditions  set  out in this docum ent  and any special  term s agreed  in w riting  betw een the Custom er  and Hosted Telco  as specified  on the front  of  the acknow ledg em ent of  order.

 

FORM ATION  AND  INCORPORATION

Subject  to any variation  under  Condition  11.5,  any Order  m ade  by the Custom er  for Services provided  by Hosted Telco  w ill  be upon these  Term s and Conditions,   to the exclusion

of  all  other  term s and conditions  and all  previous  oral  or w ritten  representations  including  any term s or conditions  w hich  the Custom er  purports  to apply  under  any purchase  order,

confirm ation of  order  or sim ilar  docum ent, w hether  or  not such docum ent is referred  to in the

Order.

These  Term s and Conditions  shall  run  in acc ordanc e w ith  the Supply  and Maintenance  Terms and Conditions   annexed  to this  form  w hich  shall  govern the supply  and m aintenanc e of  the Services  by Hosted Telco  to the Customer.

Each  Order  or  acc eptanc e of  a quotation   for services  w ill  be deem ed to be an offer  by the Custom er  to purchase  Services  upon the Term s and Conditions.   The  Contract  is  form ed when the order  is accepted by Hosted Telco  by way of  a w ritten  acknow ledg em ent of  order.  No contract  w ill  com e into  existence  until  a w ritten  ac know ledg em ent of  order  is issued  by Hosted Telco.  All  orders  m ust  be on Hosted Telco  standard  Order  Form.

The  Custom er  m ay  not cancel  the Order.  Hosted Telco  m ay  cancel  the Order  at any time prior to delivery  of  the Equipm ent  or per form ance of  the Services.

 

DESCRIPTION

The  Description   of the Equipm ent  or Services  to be provided  will  be set  out in Section  (2)  of Hosted Telco  Order  Form  overleaf.  All  sam ples,  draw ings,  descriptive  m atter,  specifications and advertising   issued  by Hosted Telco  and any desc ri ptions or  illustrations  contained   in Hosted Telco catalogues   or brochures  are  issued  or published  for the sole  purpose  of  giving an

approxim ate idea  of the Equipm ent or Services  represented  by or  described  in them. They  w ill  not form  part  of the Contract and this  is not a sale  by sample.

Hosted Telco  m ay  m ake  any change  to the provisions  of  the Services  w hich  are  to conform w ith any applicable   safety,  statutory  or regulatory   requirem ent or  do not materially affect  their quality  or  per formance.

 

PRICE  AND  PAYMENT

The  price  for the Services  w ill  be the price  set  out in Hosted Telco  published   price  list

current  at the date of  acc eptanc e of  order  and is exclusive  of  VAT  and any other  applicable sales  tax  or duty w hich  w ill  be added  to the sum   in question.

Hosted Telco  w ill  invoice  the Custom er   for the Services  as  indicated   on the Order  Form ,  on or  at any tim e after  per form anc e comm ences  and paym ent  is  due w ithin  30  days  of  service  of such invoice,  or upon the term ination   of the Contract, w hichever   occurs  first.

Tim e for paym ent w ill  be of the essence.

Hosted Telco  shall  be entitled  to vary  the price  for the Equipm ent  or Services  by giving  the

Custom er  no less  than 30  days  notice  in w riting  of its intention  to do so. The  Custom er

shall  be entitled  to term inate  the Contract  if it  does  not accept  such an increase,  provided that it  notifies  Hosted Telco  of its refusal  to accept a price  variation  w ithin  14 days  of notification of  the sam e by Hosted Telco.  In the event that the Custom er  does  not notify Hosted Telco  of its intention  to term inate  w ithin  14 days, it shall  lose  the right  to terminate the Contract.

All  paym ents  to be m ade  by the Custom er  under  the Contract w ill  be m ade in full  w ithout  any

set-off,  restriction  or condition  and without any deduction   for or on account  of  any counter claim.

Paym ent is due w ithin  21  days  of the invoice  date.  The  tim e of  paym ent of  all  sum s due to

Hosted Telco  under  this  Ag reem ent shall  be of  the essence.  If paym ent in full  is not received  by Hosted Telco  upon the due date,  Hosted Telco  shall  be entitled  to levy  an interest  charge  on any unpaid  overdue  balance  based  upon The  Late  Paym ents  of Comm erci al  Debts (Interest) Act 1998  and as  amended and supplem ented by the

Late  Paym ent of  Comm erci al  Debts Reg ulations  2002,  at the rate  of  8% above  the Bank

of  England  base  rate.  Interest  w ill  be charged  on a daily  basis.  Should  this  account  not be settled  w hen due, and thereby  fall  into  arrears,  and the Com pany instruct  a Debt  Collection Agency  and/or  a Solicitor  to collect  the said  debt/ac c ount; all  comm issions, legal  fees,  costs, disbursem e nts,  Value  Added  Tax,  and all  sum s that the Com pany is called  upon to pay  in order to collect  the said  outstanding  debt/ acc ount, w ill  be borne by the Debtor  and/or  the party or parties  to the Conditions  of  Sale  or to any contract  that the Com pany  has  entered into  w ith  the Debtor.

 

4.7

 

 

5.

5.1

 

 

 

6

6.1

6.2

 

 

 

6.3

 

 

 

7

7.1

 

7.2

 

 

8

8.1

8.1.1

 

8.1.2

8.1.3

8.1.4

 

8.1.5

8.2

 

 

 

8.3

 

 

8.4

 

 

8.5

 

8.6

 

 

 

 

 

9

9.1

 

 

 

 

10

10.1

 

 

 

10.2

 

Hosted Telco  will  be entitled  to w ithhold  per form ance of  the Services  and reclaim  any item of Equipm ent that it has  hired  to the Custom er  in the event that the Custom er  fails  to make paym ents  under  a Contract  in ac c ordanc e w ith  this  Condition  4.

 

  1. 5. INSTALMENTS

Hosted Telco  m ay  per form  the Services  in stages.  Each  stage  w ill  be a separate  Contract and no cancellation or  term ination   of  any one Contract relating  to a stage  w ill  entitle  the Custom er  to repudiate  or cancel  any other  contract  or stage.  Each  separate  stage  w ill  be invoiced  and paid  for in ac c ordance  w ith  the provisions  of  the Contract.

 

  1. 6. PERFORM ANC E OF THE  SERVICES

The  services  w ill  be per form ed at the Service  Point.

The  Custom er  shall  during  the term  of  the Contract  allow  any authorised   representative  of Hosted Telco  access  to its prem ises  and its Equipm ent to enable  it to carry  out Hosted Telco obligations   under  the Contract. This  shall  include  (but not lim ited  to) inspection   of  the Equipm ent,  rem oval  of  Equipm ent for non-paym ent or for any other  purpose  associated   with the  term s of  the Contract.

Hosted Telco  will  use reasonable   endeavours  to per form  each of the Custom er’s orders  for the Services  w ithin  the tim e agreed  w hen the Custom er  place  an order  and, if no tim e is agreed,  then w ithin  a reasonable   tim e, but the time  of  per form anc e w ill  not be of  the essence.

 

  1. 7. RISK/TITLE

All  Equipm ent w ill  rem ain  the property  of  Hosted Telco  until  the price  of such Equipm ent  has been paid  in full  but risk w ill  pass  to the Custom er  from  the date of  delivery.

The  Custom er  w ill  insure  the Equipm ent and keep  it insured  throughout   the term of  the Contract  on an agreed  value  basis,  but not for less  than the full  m arket  value  of  the Equipm ent,  against  all  risks on a com prehensive  policy  w ithout  restriction  or excess.

 

  1. 8. LIABILITY AND INDEMNITY

Hosted Telco  does  not exclude  its liability  (if any)  to the Customer.

for breach  of  Hosted Telco  obligations   arising  under  section  12  Sale  of Goods  Act  1997  or section  2 Sale  of  Goods  and Services  Act   1982; for personal  injury  or death resulting  from  Hosted Telco  negligence; under  section  2(3)  Consum er  Protection   Act   1987;

for any m atter  w hich  it would  be illegal  for Hosted Telco  to exclude  (or  to attem pt to exclude)  its liability;  or

for fraud.

Except  as  provided  in Condition  8.1  Hosted Telco  w ill  be under  no liability  to the Custom er

w hatsoever (w hether  in contract,  tort  (including  licence),  breach  of statutory  duty, restitution or  otherw ise)   for any injury,  death, dam age or direct,  indirect  or  consequential  loss  (all  three of w hich  term s include,  w ithout  lim itation,  pure  econom ic  loss,  loss  of  profits,  loss  of  business, depletion  of  goodw ill   and like  loss)  howsoever.

Except  as  set  out in Condition  8.1  Hosted Telco  hereby  excludes  to the fullest  extent

perm issible   in law , all  conditions,  warranties  and stipulations, expressed  (other  than those  set out in the Contract) or im plied,  statutory,  custom ary   or otherw ise  w hich,  but for such exclusion, would  or m ight  subsist  in favour  of the Custom er.

Each  of  Hosted Telco  em ployees, agents  and sub-contractors  m ay  rely  upon and enforce the exclusions  and restrictions  of  liability  in Conditions  8.1  to 8.3  in that person’s  ow n  name and for that person’s  ow n  benefit,  as  if the words  “its em ployees   agents  and sub- contractors” follow ed  the word Hosted Telco  w herever  it  appears  in those  conditions.   The Custom er

acknow ledg es  that the above conditions  of this  Condition  8 are reasonable   and reflected  in the price  w hich  w ill  be higher  w ithout  those  provisions,   and the Custom er  will accept such

risk and/or  insure  accordingly.

The  Custom er  agrees  to indem nify,  keep  indem nified and hold  harm less  Hosted Telco  from and against  all  costs (including  the cost  of  enforcem ent), expenses,  liabilities,  injuries,  direct, indirect or  consequential  loss  (all  three  of w hich  term s include,  w ithout  lim itation,  pure econom ic,  loss

of  profits,  loss  of  business,  depletion  of goodw ill   and light  loss),  damages, claims, dem ands, proc eedings  or  legal  costs (on a full  indem nity   basis)  and judg em ents  which incurs  or suffers  as a consequence of  a direct  or indirect  breach  of  negligent  per form ance or failure  or  delay  in per form ance by the Custom er  of the term s of the Contract.

 

  1. 9. FORCE MAJEURE

9.1  Hosted Telco  w ill  not be liable  to the Custom er  for any failure  or  delay  of  for the consequences  of  any failure  or delay  in per form ance of  the Contract if it  due to any event beyond the reasonable   control  of  Hosted Telco  including,  w ithout  lim itation,  acts  of  God, war, industrial  disputes,  protests,  fire, tem pest,  explosion,  an act of terrorism  and national

em ergencies  and Hosted Telco  w ill  be entitled  to a reasonable   extension  of time for per form ing such obligations.

 

  1. 10. TERMS AND  TERMINATION

This   Agreem ent  shall   on the  date  that  Hosted Telco   or   its  sub-contractors   first  makes    the Service   available   to the  custom er   and shall   rem ain   in  effect   for  the Minim um    Term   and thereafter  for further  periods  of  one year  unless  and until  term inated   in ac c ordanc e with

this  paragraph   10.  On  term ination   of this  the Ag reem ent for w hatever  reason  the telephone

service  m ay  be disconnected  unless  the Custom er  m akes  alternative   arrangem ents  with another  provider  of  telephone   services.

Each  party m ay  term inate  this  Ag reem ent on not less  than 90  days  notice  in w riting  to expire

at the end of the Minim um   Term  or on each anniversary   thereof.  Written  term ination   notice to be sent  strictly  by recorded  delivery  to Hosted Telco,  Access House,  Manor Road, London,     W13 0AS.

 

10.3

 

10.3.1

 

 

10.3.2

10.3

 

10.3.1

 

 

10.3.2

10.3.3

 

10.3.4

10.3.5

 

 

 

10.4

 

10.5

 

 

10.5.1

 

10.5.2

10.5.3

 

10.6

 

10.7

 

11

11.1

 

11.2

 

11.3

 

 

 

11.4

 

11.5

 

11.6

 

11.7

 

11.8

 

 

 

11.9

 

11.10

 

 

 

11.11

 

Without  prejudice  to its other  rights  under  this  Ag reem ent, Hosted Telco  m ay  term inate   this agreem ent  imm edi ately  if:

the custom er  has  committed   a m aterial  breach  of the agreem ent w hich  is incapable  of  rem edy  or in the case  of the rem edi able  breach,  the custom er fails  to rem edy  w ithin  a reasonable   tim e of  having  been requested   to do so by Hosted Telco  or its sub-contractors;

the custom er  is repeatedly   in breach  of  this  agreement;

Without  prejudice  to its other  rights  under  this  Ag reem ent, Hosted Telco  m ay  term inate   this agreem ent  imm edi ately  if:

the custom er  has  committed   a m aterial  breach  of the agreem ent w hich  is

incapable  of  rem edy  or in the case  of the rem edi able  breach,  the custom er fails  to rem edy  w ithin  a reasonable   tim e of  having  been requested   to do so by Hosted Telco  or its sub-contractors;

the custom er  is repeatedly   in breach  of  this  agreement;

any contract  upon w hich  Hosted Telco  or its sub-contractors  relies  for the provision  of  the services  is term inated   (for w hatever  reason);

the site  at w hich  the service  is provided  is dem olished; or

the custom er  is the subject  of  a bankruptcy  order,  or  becom es  insolvent,  or m akes  an arrangem ent or  com position w ith  or assignm ent  for the benefit  of  its creditors,  or goes  into  voluntary   (other  than for rec onstruction  or

am algam ation),  or  com pulsory  liquidation  or a receiver  or adm inistrati on is

appointed   over  all  or any of its assets  or ceases  to carry  on business. Without  prejudice  to its other  rights,  Hosted Telco  shall  have the right  imm ediately  to

terminate  this  agreem ent  by notice  in w riting  w here the custom er  fails  to m ake  any payment w hen it  becom es  due to Hosted Telco.

On  term ination   of this  agreem ent  the custom er  shall  ensure that Hosted Telco   ( or its sub-

contractors) is supplied  w ith  prom pt access  to remove  any Service  Equipm ent supplied. Where   this  agreem ent is term inated   prior  to the end of  the Minim um   term , other  than for breach  by Hosted Telco,  the custom er  shall  pay:

any outstanding  charges  due from  the date of  term ination   up to the end of the contracted  period  described  in paragraph   10.1;

the cost  for the de-installation  of  the Service  Equipm ent;   and

the sum   equal  to 30%  of the average  m onthly  call  spend  for the period  up

to the date of term ination   m ultiplied  by the num ber  of m onths rem aining  in the contracted  period  described  in paragraph   10.1

On  term ination,  any consequential  reprog ramm ing  of  the custom er   equipm ent  shall  be the custom er’s  responsi bility and at the custom er’s  cost.    Neither  Hosted Telco nor its sub- contractors is  responsible   for any redec orating  work  at the custom er’s   premises.

On  term ination   the provisions  of  parag raphs  1,4.3  to 4.6,6,8,9, 10.5,  10.6,  11.4,  11.5  and this

paragraph   10.7  shall  continue  to apply.

 

  1. 11. GENERAL

Tim e for per form ance of  all  obligations   of the Custom er  is  of  the essence.  Tim e for per form ance of  all  obligations   of  Hosted Telco  is not of  the essence.

Each  right  or rem edy  of  Hosted Telco  under  the Contract is w ithout  prejudice  to any other

right  or rem edy  of  Hosted Telco  w hether  under  the Contract  or  not.If  any condition  or part of  the Contract is found  by any court, tribunal,  adm inistrative  body or authority  of competent jurisdiction  to be illegal,  invalid  or unenforc eable  then that provision  w ill,  to the extent required,  be severed  from  the Contract  and w ill  be ineffective,  w ithout, as  far  as  is possible, m odifying  any other  provision  or part  of  the Contract  and this  w ill  not affect  any other provisions  of  the Contract  w hich  w ill  rem ain  in full  force  and effect.

No failure  or delay  by Hosted Telco  to exercise  any right,  pow er  or rem edy  w ill  operate  as  a waiver  of  it, nor w ill  any partial  exercise  preclude  any other  exercise  of the sam e, or of  any other  right,  pow er  or rem edy.

Save  as  set  out in the Contract, these  Term s and Conditions  m ay  also  be varied  or amended in w riting  and signed  by a director  of  Hosted Telco.

Hosted Telco  m ay  assign,  delegate,  licence,  hold  on trust  or sub-contract  all  or  any part of  its rights  or obligations  under  the Contract.

The  Contract  is personal  to the Custom er  w ho m ay  not assign,  delegate,  licence,  hold  on

trust  or sub-contract  all  or any of its rights  or  obligations   under  the Contract  without

Hosted Telco  prior  w ritten  consent.

The  Contract  contains  all  the term s w hich  Hosted Telco  and the Custom er  have agreed  in relation  to the Services  and supersedes   any prior  written  or oral  agreem ents, representations or  understandings  betw een the parties.  The  Custom er  ac know ledg e s that it has  not relied  on any statem ent, prom ise  or representation  m ade or given  by or on behalf  of  Hosted Telco w hich

is not set  out in the Contract.

Save  as  set  out in  Condition   8.4  the parties  to the Contract  do not intend  that any of  its terms will  be enforc eable  by virtue  of  the Contracts   (Rights  of  Third  Parties)  Act   1999   by any person not a Party  to it.

Any  notice  not in connection w ith  the Contract w ill  be in w riting  addressed  to the other  party at its registered  offices,  or principal  place  of  business  and w ill  be delivered  by hand, or  first class or  special  delivery  post.  The  notice  w ill  be deem ed to have been duly  served  if delivered by hand, w hich  left  at the proper  office  for service  or if m ade  by pre-paid,  first  class  post  or special  delivery  post,  48 hours  after  being  posted.

The  form ation,   existence,   construction,  per form ance, validity  and all  aspects  w hatsoever  of the Contract  or of  any term  of  the Contract  will  be governed by English  law . The  English  courts will  have exclusive  jurisdiction  to settle  any dispute  w hich  m ay  arise  out of,  or in connection with the Contract.  The  parties  agree  to submit  to that jurisdiction.